Terms and Conditions

Please Read This First

Before work is started on any custom projects, it’s important that you understand how we operate by reading the terms and conditions on this page. Please click the button to send us an email which will confirm you agree to the terms listed below.

Price Estimates

Estimates are based on the dimensions that you provide (via phone, text, or email), and the photos of your furniture. Once you get an “estimate of work”, a payment of 30% is due up front to cover materials and supplies need to begin your project.

If damage is discovered or additional work is needed, I will contact you immediately. Estimates are valid for 90 days, unless I am currently scheduling further out than that time frame. 

Storage Fees

All completed furniture must be picked up, with the remaining balance due paid, within 3 days of completion. After 3 days, there will be an initial storage fee added of $25, plus  an additional $10 per day. (Obviously flexible for weather, illness, etc…)

If the storage fees are not paid and/or furniture is not picked up after a 4 week period, clients forfeit any paid deposit and Ruth’s Ann Attic retains rights to sell, donate, or dispose of furniture.

White Paint Additional Fee

Please note that white, or other light painted items, may be subject to a higher price due to the additional coats, time and materials needed to ensure an optimal result. The charge can be up to, but not to exceed, 25%.

The same charge may be applied to Asian hardwoods, with that surcharge up to 50% for stained pieces.

Lead Paint

If a previously painted piece is found to contain lead paint, additional fees for EPA required removal materials and labor will apply. The fees will also include the cost of the lead paint test kit.

Cash, Cashier Check, or PayPal Only

Absolutely No Checks.

Refund Policy

All sales are final. Custom pieces are nonrefundable. However, your satisfaction is a top priority, and I will work with you to find a solution. Not responsible for “buyer’s remorse”.